Normal is an Illusion Gothic Mug and Socks Set
Normal is an Illusion Gothic Mug and Socks Set
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FAQ's
How fast is shipping?
We will dispatch your order within 2-3 business days of placing your order. Shipping times vary depending on your location in the world, but you can expect to receive your order within 10 days maximum.
Do you ship globally?
Yes we do! We use global couriers and postal services who operate independently from Satin and Sox.
Shipping rates may vary depending on your location, and are calculated at check out. Please note that shipping and postal fees are non refundable.
Can I amend my order?
We aim to efficiently process orders within 3 days, whilst remaining open to accommodating changes. The quickest way to get a hold of us is by emailing us at sales@satinandsox.com Please be sure to include your order number and let us know what changes need to be made.
What is your exchange/refund policy?
• Returns must be in brand new condition, with original packaging and proof of purchase.
• Returns must be initiated within 7 days of the order delivery date.
• Customer is responsible for return shipping cost.
You can now request a return via your online account with us. Just log in using the email provided when you placed your order, and click 'Request Return'
https://www.satinandsox.com/account/login
Your feedback is extremely important to us. We do not require you to give us a reason for your refund, but it does help us to improve our products.
Please give a brief outline as to why you were not satisfied with your purchase, so we can make it right for you and our other customers! Thank You!
Please note we do not refund final sale items. Our full refund policy and further information can be found here:
How do I know what size I need?
We will always try to include a size chart in each product where possible, or we include honest feedback about sizing in each description. If you can't see this information and need further assistance please reach out to us on the chat box below and we will do our best to find the right fit for you.
We hope to clear up any questions or queries you may have here, however you can always reach out and speak with us via the speech bubble or contact us page, if you need to know something else..